Job Description
About Us
The Bellwood Manor is an exclusive eight-room luxury boutique hotel located in the heart of Nuwara Eliya. Celebrated for its elegant colonial ambiance, refined design, and highly personalized hospitality, the property offers discerning guests an intimate and memorable experience. From bespoke service to exceptional fine dining, every detail is thoughtfully curated to reflect the essence of gracious living in Sri Lanka’s scenic hill country.
Position: Guest Relations Executive
We are seeking a warm, articulate, and service-driven Guest Relations Executive to join our Front Office team. The ideal candidate is someone who genuinely enjoys hosting, connects effortlessly with people, and brings positive energy and professionalism to every guest interaction. This role sits at the heart of the guest experience—from arrival to departure—and requires exceptional attention to detail, poise, and heartfelt hospitality.
Key Responsibilities
- Extend a gracious and professional welcome to all guests upon arrival.
- Ensure smooth, efficient check-in and check-out procedures.
- Provide personalized assistance and respond to guest inquiries with discretion and care.
- Coordinate seamlessly with all departments to meet guest expectations and special requests.
- Build meaningful and professional relationships with guests to inspire repeat visits and glowing reviews.
- Confidently upsell hotel services and facilities where appropriate.
- Maintain accurate and up-to-date records of bookings, payments, and guest profiles.
- Assist in planning and promoting curated guest excursions around Nuwara Eliya.
- Handle guest feedback with professionalism and resolve concerns promptly and courteously.
Requirements
- Prior experience in a similar capacity at a luxury or boutique hotel is essential, along with relevant educational qualifications.
- Exceptional verbal and written communication skills in English (additional languages are a plus).
- Naturally hospitable, detail-oriented, and confident in high-touch, guest-facing interactions.
- Strong organizational and interpersonal skills; calm, composed, and solution-oriented under pressure.
- Proficient in hotel PMS systems and Microsoft Office.
- Willingness to be based in Nuwara Eliya and thrive in a boutique hospitality setting.
What We Offer
- Competitive salary and service charge.
- Accommodation, meals, and uniforms provided.
- A collaborative and respectful work environment.
- Opportunities for professional growth within a prestigious, design-led property.
Interested candidates may send their resume to: [email protected]
If you’re passionate about refined hospitality and creating memorable guest experiences, we invite you to join The Bellwood Manor—a close-knit team that embodies warmth, elegance, and true Sri Lankan charm in the hills of Nuwara Eliya.
