Job Description
Veracity Group
IT - Internship (L1 Support) - 06 Months
Veracity Group is the global outsourcing arm of St Anthony's Group of Industries, specializing in Business Process Management and Knowledge Process Management Services in key areas of Finance & Accounting, Process Automation, Data Science & AI, Mobility and Customer Experience Services. We cater to a diverse portfolio of clients from the US, UK, Australia, Middle East and Sri Lanka.
The Role
- Responding to calls and correspond to emails by creating tickets for reported issues. Follow-up on tickets is required.
- Provide basic-level and L1 IT support. Escalate supervisor if necessary.
- Perform basic diagnosis and repair of IT-related equipment. Escalate advanced repairs to supervisor.
- Offer basic-level system support.
- Must have a strong understanding of IT infrastructure.
- Assist in maintaining and managing the IT asset inventory and dispatches.
- Maintaining IT related documents.
- Should be familiar with best practices in IT service management.
- Creating and assisting with documentation for ISO 27001.
The Person
- Should have a basic understanding of networks, VLANs, and firewalls.
- Should possess basic knowledge of Microsoft 365.
- Should be familiar with best practices in IT service management.
- A solid understanding of IT infrastructure, networks, VLANs, firewalls, and Microsoft 365 is essential.
- Undergraduates pursuing Computer Science, Networking, or Systems Engineering are encouraged to apply.
- Relevant certifications such as CompTIA A+ or Network+ Azure AZ 900 will be an added advantage.
Contact: +94 112 074 146
Website: www.veracitygp.com
Veracity Office - 275, Nawala Road, Nawala.
Hatch Works - 14 Sir Baron Jayatilaka Mawatha, Colombo
