Act as the primary point of contact between business stakeholders and the development team.
Log, track, and manage application support issues, enhancements, and change requests.
Coordinate and prioritize support tickets based on business urgency and impact.
Communicate effectively with stakeholders to gather detailed requirements and relay technical updates.
Collaborate with developers to understand timelines, technical constraints, and deliverables.
Monitor application performance and help identify recurring issues or trends.
Assist in user acceptance testing (UAT) by coordinating test cases and feedback.
Prepare status reports and update stakeholders on issue resolution progress.
Support documentation efforts, including maintaining knowledge bases, FAQs, and user guides.
Ensure adherence to SLAs and escalate critical issues when necessary.

Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
1–3 years of experience in application support, IT coordination, or a similar role.
Understanding of software development processes and support workflows.
Excellent communication and interpersonal skills to manage diverse stakeholders.
Ability to translate business needs into clear technical requirements.
Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus.
Strong organizational skills, attention to detail, and ability to multitask.
Good understanding of databases, APIs, or software troubleshooting is an advantage.

more information: 01122000910

ARPICO INSURANCE PLC
No:55/20, Vauxhall Lane, Colombo 02.