Job Description
IT SUPPORT OFFICER
Location - Colombo 02
Working Hours - Day & Night Shift (Roster Basis)
RESPONSIBILITIES:
- Ensure the smooth operation of office computer systems and IT infrastructure
- Take ownership of assigned issue tickets and ensure timely resolution
- Monitor and maintain IT systems, networks, and related hardware/software
- Manage domain user accounts and email systems
- Troubleshoot and diagnose system and network issues effectively
- Build and maintain positive working relationships with users across business units
- Perform additional tasks as assigned by the Supervisor or Manager
REQUIREMENTS:
- Diploma or Bachelor’s/College Degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication), or a related field.
- Strong problem-solving skills and ability to work independently
- Excellent communication and interpersonal skills
- Prior experience in IT support or system administration is an advantage
BENEFITS:
- Competitive salary paid in USD
- Opportunity to work in a dynamic and innovative environment
- Career development and growth opportunities
