Junior Executive - Air Ticketing
About the Employer
Job Description
Junior Executive - Air Ticketing
Olanka Travels is a premier travel company in the B2C business with over 15 years of industry expertise, offering exceptional travel experiences across the globe. With a strong presence in the UK, India, Vietnam, Indonesia and Australia, we pride ourselves on our attention to detail and our personalized customer-centric approach. We are passionate about crafting seamless and memorable tailor-made travel journeys for our clients to our global destinations.
Job Profile
- Book international flight tickets for clients using GDS systems (Amadeus, Galileo, Sabre, etc.)
- Issue, reissue, and cancel airline tickets as per customer requirements
- Process refunds, schedule changes, and revalidations
- Provide customers with fare quotations and ensure the best available fares
- Assist clients with travel inquiries and provide appropriate solutions
- Offer information about airline policies, baggage allowances, and visa requirements
- Handle client escalations and resolve issues efficiently
- Promote additional services such as travel insurance, hotel bookings, and holiday packages
- Ensure compliance with airline policies and travel regulations
- Maintain accurate records of bookings and transactions
- Coordinate with airlines and suppliers for ticket confirmations and special requests
- Stay updated on industry trends, fare rules, and promotional offers
The Candidate Profile
- Prior experience in airline ticketing or travel agency (1-2 years preferred)
- Proficiency in GDS systems (Amadeus, Galileo, Sabre, etc.)
- Strong understanding of airline fare rules, ticketing processes, and refund policies
- Excellent communication and customer service skills
Application Process
Interested candidates are invited to submit their resume, a cover letter detailing their relevant experience, and a portfolio showcasing previous content projects. Please send your application to [email protected] with the subject line "Junior Executive - Air Ticketing – [Your Name]"
Job Location
Kohuwala, Sri Lanka
Olanka Travels Global Offices
Sri Lanka | Vietnam | India | Maldives | Australia
