Customer Complaint Handling Officer
Customer Service / Public Relations / Call Center
About the Employer
Job Description
We’re Hiring
Customer Complaint Handling Officer
Sanasa Life Insurance Company PLC is a leading player in the insurance industry committed to empowering communities, is seeking a highly competent, dynamic and results-driven professional to join our team as Customer Complaint Handling Officer.
Roles & Responsibilities:
- Receive, register, and acknowledge all customer complaints in a timely and professional manner.
- Conduct initial assessment and categorize complaints as per the IRCSL Complaint Handling Guidelines.
- Maintain updated records and logs of all complaints, actions taken, and resolutions provided.
- Respond to customers with clear, comprehensive, and timely resolutions.
- Escalate unresolved or high-risk complaints to the Compliance Officer and/or the principal officer.
- Prepare periodic reports for IRCSL submission.
- Ensure adherence to IRCSL Circulars and other applicable regulatory frameworks.
Requirements
- Minimum of 01 year of experience in related field.
- Excellent communication skills in English and Sinhala (Tamil proficiency is an advantage).
- Proficiency in MS Office applications (Word, Excel, PowerPoint).
Please forward your completed Curriculum Vitae to [email protected] with the position applied for as the subject line within 14 days of this advertisement.
SANASA LIFE INSURANCE COMPANY PLC.
340 2 / 1, R. A. De Mel Mawatha, Colombo 03 | [email protected] | www.sicl.lk | Tel - 011 200 2021
