Job Description
WE ARE HIRING!
CUSTOMER CARE EXECUTIVE
- HANDLE INQUIRIES — Calls, WhatsApp & Social Media
- COORDINATE — Appointments & Consultations
- RESOLVE — Complaints & Ensure Customer Satisfaction
- MANAGE — Hotline Operations Professionally
- SUPPORT — Branches & Marketing Team
KEY RESPONSIBILITIES
- Customer Inquiry Handling
- Handle WhatsApp, Facebook, Instagram, TikTok messages and hotline calls.
- Respond to customer inquiries professionally and promptly.
- Coordinate customer appointments with branches.
- Handle bridal inquiries and consultation arrangements.
- Social Media Communication
- Monitor and respond to comments and messages on Meta Business Suite.
- Update CRM messages and promotional texts.
- Coordinate promotional communication with management.
- Customer Complaint Handling
- Record and escalate customer complaints to relevant departments.
- Follow up and ensure complaint resolution.
- Hotline Operations
- Manage company hotline operations during working hours.
- Monitor response times and customer interactions.
- Ensure proper handling of all incoming calls and messages.
- Administrative Coordination
- Forward CVs, proposals, and inquiries to relevant departments.
- Maintain proper inquiry and customer records.
REQUIREMENTS
- Diploma in Customer Service, Marketing, or related field
- 1–2 years’ experience in customer service, hotline operations, or digital communication
- Good communication skills in English and Sinhala / Tamil
- Familiarity with WhatsApp Business, Meta Business Suite & social media platforms
- Strong interpersonal and problem-solving skills
- Ability to work in a fast-paced environment
WHAT WE LOOK FOR
- Friendly and professional personality
- Customer-focused attitude
- Good multitasking and coordination skills
- Positive and energetic team player
JOIN A LEADING BEAUTY BRAND AND GROW YOUR CAREER WITH US!
CONTACT
- Send your CV to [email protected]
- WhatsApp: 0774 553 268
- Location: Colombo
Be part of Sri Lanka's new beauty spot.
