Job Description
WE ARE HIRING
Customer Service Executive
MAIN RESPONSIBILITIES
- Customer Order & Production Coordination: Process Purchase orders, verify availability, manage back-orders, coordinate with production, invoice accordingly, and monitor delays.
- Customer Communication & Support: Handle inquiries, share pricing details, and proactively inform customers on delays or changes; escalate unresolved issues when needed.
- Inventory & Stock Management: Update system with MRNs multiple times daily, track discrepancies, maintain records, and ensure timely updates of stock movements.
- Courier & Sample Handling: Manage courier register, notify relevant Salespersons, and ensure timely submission of courier invoices to Finance.
- Documentation & Filing: Verify invoices, maintain organized filing systems, ensure timely collection of acknowledgments, and avoid backlogs beyond 14 days.
- Work Order & Production Accuracy: Review work orders for accuracy, coordinate corrections with Production, and keep Management informed of issues.
- Logistics & Delivery Coordination: Manage dispatch planning, vehicle arrangements, BOI passes, agent coordination, and cost optimization while ensuring timely deliveries and escalation of issues.
WHAT YOU NEED
- A Diploma or an equivalent professional qualification in Sales, Marketing, or a related discipline.
- Minimum of 2 years' experience in a similar capacity.
- Strong team player with a positive attitude and the ability to work independently with minimal supervision.
- Excellent communication skills with fluency in English.
- Highly organized, detail-oriented, and capable of meeting tight deadlines.
- Proficiency in Microsoft Office.
- Knowledge of warehouse data systems.
- Candidates from service and other industries are also encouraged to apply.
Preference will be given to candidates who are residing in close proximity to Dehiwala, Boralesgamuwa, Piliyandala areas. If you believe you're a good fit for the position described above, please send your CV to [email protected] within 7 days of this advertisement.
CHARGURES PCC LANKA TRADING (PVT) LTD.
76B, Kawdana Attidiya Road, Dehiwala
