Job Description
NOW HIRING
Customer Service Executive
At PAYable (Pvt) Ltd, we are redefining the financial technology landscape by delivering cutting-edge payment solutions that empower businesses and consumers. As a leader in digital transactions, we continue to innovate and expand our reach, shaping the future of seamless financial interactions.
01 ROLE OVERVIEW
Be the front line for PAYable merchants – answering inbound calls, supporting walk-in visitors at our Colombo office, and resolving tickets across digital channels. You'll own each conversation end-to-end, escalate technical issues to the right team, and keep our merchants confident in the platform that powers their business.
02 KEY RESPONSIBILITIES
- Handle inbound and outbound merchant calls with a customer-first mindset.
- Welcome and assist walk-in customers at the PAYable Colombo office.
- Resolve merchant queries across phone, email, and ticketing channels.
- Log every interaction accurately and follow up until each case is closed.
- Escalate technical issues to the right internal team and track resolution.
03 QUALIFICATIONS & TOOLKIT
- Minimum 1 year call centre experience
- Excellent communication skills
- Trilingual (Sinhala / Tamil / English)
- Roster / Shift basis incl. weekends
- Customer service mindset
- Team player attitude
- Basic IT skills
- Knowledge of digital media & mobile apps
NICE TO HAVE
Prior experience in fintech, banking or payment-platform support. Exposure to CRM and ticketing tools (Zendesk, Freshdesk or similar). Additional language skills and a customer-success or hospitality background are a plus.
READY TO BUILD WITH US?
Apply within 14 days. Mention the role in the email subject.
