Customer Service Officer / Senior Customer Service Officer (Shipping)
Customer Service / Public Relations / Call Center
About the Employer
Job Description
WE'RE HIRING!
CUSTOMER SERVICE OFFICER / SENIOR CUSTOMER SERVICE OFFICER (SHIPPING)
Be a key part of our team and drive seamless order-to-delivery experiences for our customers around the world.
YOUR ROLE & IMPACT
- Manage the end-to-end Order-to-Delivery cycle including sales orders, dispatches, returns and customer coordination.
- Work closely with Sales, Production, Warehouse, Logistics & Finance to ensure timely execution of orders.
- Communicate delivery schedules, shipment updates and ETAs to customers proactively.
- Prepare and verify shipping & export documentation for customs clearance and delivery.
- Ensure pricing approvals, payment clearance and documentation accuracy before dispatch.
- Maintain accurate ERP records, revenue capture and compliance with SOPs, SLAs and audits.
- Coordinate with shipping lines to obtain Bills of Lading and shipment confirmations.
- Review open orders, handle returns and support continuous process improvements.
WHAT WE'RE LOOKING FOR
- Bachelor’s degree in Business, Supply Chain or related field.
- 2–5 years’ experience in Customer Service, Sales Coordination or Supply Chain.
- Strong communication skills in English (additional languages are a plus).
- Experience with ERP systems (SAP / Oracle / Dynamics).
- Knowledge of export documentation and international shipping is an advantage.
- Highly organized, proactive and able to thrive in a fast-paced environment.
GREAT PEOPLE. GLOBAL IMPACT.
Grow your career while making a difference every day!
- Dynamic team
- Global exposure
- Career growth
- Meaningful work
APPLY NOW!
