Senior Customer Service Associate
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Job Title
Senior Customer Service Associate
Department
Customer Service & Telemarketing Division
Job Role
- Evaluate and assess risks associated with insurance applications.
- Ensure accurate and efficient policy issuance in compliance with company guidelines.
- Handle endorsements and policy updates as per customer requirements.
- Greet and assist walk-in customers in a professional and friendly manner.
- Address customer inquiries, concerns, and requests efficiently.
- Provide guidance on insurance products and services to meet customer needs.
- Manage front office operations, including maintaining records and documentation.
- Coordinate with internal teams to resolve customer issues promptly.
Job Pre-requisites
- Prior experience of 1-2 years in a related field will be an added advantage.
- Strong customer service skills with a proven ability to handle walk-in clients.
- Excellent communication and interpersonal abilities.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficiency in MS Office and basic knowledge of insurance systems is an advantage.
- Fluency in English and Sinhala (Tamil is an added advantage).
- Working hours Monday to Friday: 8:00 AM - 5:00 PM. & Saturday: 8:00 AM - 1:00 PM.
Send your CV including contact details of two non-related referees to [email protected] within 14 days of this advertisement.
HNB General Insurance is licensed by Insurance Regulatory Commission of Sri Lanka (IRCSL).
