Retail Operations Manager
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
Retail Operations Manager | Welisara, Panadura, Battaramulla
At our company, we believe that every small idea has the potential to spark something extraordinary. We foster an environment where creativity, passion, and innovation come together to fuel growth. When you join us, your unique spark isn't just encouraged - it's celebrated! Together, we create a workplace where every contribution, big or small, transforms into something remarkable.
The Role
As a Retail Operations Manager, you will be responsible for managing and overseeing the operations of multiple showrooms located in Panadura, Welisara, and Battaramulla. You will play a key role in driving sales performance, operational excellence, team leadership, and business growth while ensuring a superior customer experience across all locations.
Key Responsibilities
- Oversee the daily operations of 3 showroom locations to ensure smooth and efficient business operations.
- Achieve sales, profitability, and operational targets through effective planning, monitoring, and execution.
- Be responsible for managing inventories, cash handling, and sales proceeds in accordance with company policies and operational procedures.
- Lead, motivate, and guide showroom sales teams to achieve targets while maintaining high performance and service standards.
- Ensure exceptional customer service standards are maintained across all showroom locations.
- Analyze showroom performance, sales reports, and operational KPIs to identify improvement opportunities and implement corrective actions.
- Support new showroom openings, relocations, and expansion projects as required by the business.
- Ensure all showroom operations comply with company policies, procedures, and retail operational standards.
- Train and develop showroom staff to improve operational knowledge, selling skills, and overall team productivity.
Requirements
- Bachelor's Degree or Diploma in Business Management, Marketing, Retail Management, or a related field.
- Minimum 5 years of experience in retail/showroom management, with at least 2–3 years in a multi-branch or regional management role.
- Proven track record of achieving sales targets and driving business growth.
- Strong leadership skills and business acumen.
- Excellent interpersonal, communication, and team management skills.
- Ability to work under pressure and manage multiple showroom operations effectively.
- Strong analytical and problem-solving skills with a result-oriented mindset.
- Proficiency in Microsoft Office and retail management systems would be an added advantage.
If interested, please send your resume, and cover letter to [email protected]
