Job Description
CUSTOMER SERVICE EXECUTIVE
Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? Do you want to make a difference? Then come to our 'Insanely Customer Centric' Team and become a Certified International Specialist!
Responsibilities
- Work in Customer Service call center, manage calls from Customer Service hotline, Email.
- Live Chat and provide quality service to both local and overseas customers.
- Handle order booking and shipment tracking to provide one-stop solution.
- Seize upselling and cross-selling opportunity of valued added services.
- Work with team members to achieve overall CS performance standards.
Personal Profile
- Passed the G.C.E Advanced Level
- Good command of spoken and written English.
- Customer service experience is an advantage, school leavers will also be considered
- Good communication and telephone skills
- Able to work on shifts
Our Offer
- Attractive remuneration & benefits.
- Work from home arrangement.
- Referral Bonus & Staff Discounts.
- Structured training program.
- Strong career support in an international environment
- The selected candidate can look forward to a very attractive remuneration package above the market average couple with a lucrative incentive scheme.
Send in your CV together with the names of two non-related referees to reach us within 10 days of this advertisement. Email: [email protected]
Visit us on careers.dhl.com for more detail.
