Customer Care Executive / Trainee
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Position
Customer Care Executive/Trainee
About the Company
KPP Group is one of the leading companies in Sri Lanka engaged in the importation of glass, mirrors, and accessories, with an island-wide distribution network. The company is currently seeking a dynamic, customer-focused, and professional individual for the position of Customer Care Executive/Trainee.
Role Overview
The Customer Care Executive will be responsible for handling customer inquiries, providing information about products and services, resolving customer complaints, maintaining strong customer relationships, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, a positive attitude, and the ability to work efficiently in a fast-paced environment.
Candidate Profile
- Passed the GCE Advanced Level Examination (for Trainee positions, a pass in the GCE Ordinary Level Examination is sufficient).
- Professional qualifications in Customer Service, Marketing, Business Management, or related fields will be an added advantage.
- Minimum 1–2 years of experience in customer service, customer care, or a related field.
- Excellent verbal and written communication skills in Sinhala and Tamil.
- Strong interpersonal and problem-solving skills.
- Proficiency in MS Office applications.
- Ability to handle customer inquiries and complaints professionally and effectively.
- Ability to work independently and as part of a team.
- Age below 30 years will be an added advantage.
- Being a resident of Boralesgama, Piliyandala, Dehiwala, or Maharagama areas will be an advantage.
Working Hours
Working Hours: Monday to Friday – 8.00 a.m. to 5.30 p.m.
How to Apply
Those who are interested may send their applications along with the names and contact numbers of two non-related referees within 10 days of this publication via email to [email protected]
Company Details
Kohuwala Picture Palace
No. 215, Gangarama Road, Werahera, Boaralesgama.
www.kppgroup.lk
