Job Description
MANAGER AFTER SALES
We are seeking a dynamic and experienced Manager – After Sales to lead and manage our premium automotive aftersales operations. The ideal candidate will be responsible for driving excellence across Parts, Service, Paint & Body operations while ensuring the highest standards of customer satisfaction, operational efficiency, and profitability.
Key Responsibilities
- Lead and manage the entire after sales division including Service, Parts, Warranty, and Paint & Body Repair.
- Ensure Porsche standards are consistently maintained in Parts and Service operations.
- Prepare and manage departmental budgets, ensuring achievement of financial and operational targets.
- Develop and implement marketing initiatives and promotional campaigns in coordination with the Marketing Department.
- Handle customer concerns effectively through prompt resolution and continuous follow-up.
- Build high-performing teams through coaching, training, motivation, evaluation, and staff development.
- Ensure maximum utilization and productivity of labor, workshop space, and available resources.
- Oversee warranty claim processing procedures and ensure timely settlements.
- Monitor workshop scheduling, job allocation, diagnosis, work-in-progress, invoicing, and compliance.
- Manage parts inventory, workflow, and availability to support efficient workshop operations.
- Maintain exceptional standards of cleanliness, organization, and presentation across the After Sales facility.
- Ensure delivery of high-quality repairs and superior customer service at all times.
Requirements
- Bachelor’s degree in Business Management, Automotive Management, or a related field.
- 10 years of senior leadership experience in premium or luxury automotive after sales operations.
- Proven experience in managing Paint & Body repair workshops in the automotive industry.
- Strong leadership, communication, and team management skills.
- Excellent command of English with the ability to communicate effectively with principals and stakeholders.
- Computer literacy with experience in dealer and importer management systems.
- Strong analytical, operational, and customer service orientation.
If you are the right person we are looking for, please send us your resume including the contact details of two non-related referees and proven record to the below address within 7 days of this advertisement. Please mention the post applied for.
Manager – Human Resources
IWS Holdings (Private) Limited, IWS Centre, 451 Kandy Road, Kelaniya.
Telephone: 011 5394240
Email: [email protected]
Web: www.iwsholdings.com
An IWS Holdings Company
