Job Description
WE ARE HIRING
Customer Care Coordinator
Tranco Tech (Pvt) Ltd is the authorized distributor for BOGE Germany in Sri Lanka, providing state-of-the-art compressed air systems and solutions for all industrial sectors and secondary services.
- Authorized Distributor of BOGE Germany
- High Quality Compressed Air Systems & Solutions
- Trusted by Industries Across Sri Lanka
- Dedicated Service & Customer Support
ABOUT THE ROLE
Be the first point of contact for our customers — handling enquiries, coordinating service bookings, and ensuring every interaction between our customers and engineering team is handled with care and efficiency.
KEY RESPONSIBILITIES
- Handle inbound enquiries via phone, email, and other channels
- Coordinate service bookings and follow-ups with the engineering team
- Ensure smooth communication and timely updates between customers and engineers
- Maintain accurate records and documentation of all customer interactions
- Resolve customer issues efficiently and escalate when necessary
- Support in preparing reports and maintaining customer databases
REQUIREMENTS
- Minimum 1 year experience in a customer service or administrative role
- Excellent verbal and written communication in English and Sinhala — Tamil is an advantage
- Proficient in MS Excel, MS Word, and office management software
- Strong organisational skills with ability to manage multiple tasks simultaneously
- Experience coordinating between technical teams and customers — an advantage
- Accurate data entry and documentation skills
- Calm, professional, and composed under pressure
An attractive remuneration package with prerequisites awaits the right candidate.
Please send your CV with the names and address of two non-related references to [email protected] within 7 days of the advertisement. Kindly state the post applied for on the subject line of the email.
Tranco Tech (Pvt) Ltd, Colombo 9
