Job Description
WE'RE LOOKING FOR A DYNAMIC, RESULT-ORIENTED PERSON TO BE A CUSTOMER CARE EXECUTIVE
ARE YOU AN AMBITIOUS & ASPIRING INDIVIDUAL READY TO TAKE ON A DEMANDING ROLE? SPA CEYLON AYURVEDA WELLNESS IS SEEKING A PASSIONATE CANDIDATE FOR THE POSITION OF CUSTOMER CARE EXECUTIVE.
RESPONSIBILITIES
- ACT AS THE FIRST POINT OF CONTACT FOR CUSTOMER INQUIRIES VIA PHONE, EMAIL, AND SOCIAL MEDIA.
- RESPOND PROMPTLY TO CUSTOMER QUERIES & CONVERT LEADS INTO ONLINE SALES.
- COLLABORATE WITH INTERNAL AND EXTERNAL TEAMS TO ENSURE THE TIMELY DELIVERY OF PRODUCTS AND SERVICES, RESOLVE ISSUES EFFECTIVELY, AND PROVIDE TIMELY RESOLUTIONS.
- PREPARE REPORTS ON CUSTOMER INQUIRIES & BEHAVIOR TO ENHANCE SERVICE QUALITY.
- MAINTAIN ACCURATE CUSTOMER RECORDS & FOLLOW UP ON OUTSTANDING ISSUES.
- MANAGE ONLINE REVIEWS AND FEEDBACK, FOSTERING POSITIVE CUSTOMER RELATIONSHIPS.
REQUIREMENTS
- EXCELLENT COMMUNICATION SKILLS IN ENGLISH AND SINHALA (PROFICIENCY IN TAMIL IS A PLUS).
- EXPERTISE IN HANDLING SOCIAL MEDIA INQUIRIES WITH PROFESSIONALISM AND EFFICIENCY.
- EXCEPTIONAL TYPING SPEED WITH A STRONG FOCUS ON ACCURACY AND ATTENTION TO DETAIL, ENSURING INQUIRIES ARE HANDLED PROMPTLY AND EFFICIENTLY TO MEET TIME-SENSITIVE DEMANDS.
- PREVIOUS EXPERIENCE IN A CUSTOMER-FACING ROLE, PREFERABLY IN THE RETAIL OR SERVICE INDUSTRY.
- PROFICIENCY IN MS OFFICE APPLICATIONS, INCLUDING EXCEL AND WORD.
- STRONG PROBLEM-SOLVING SKILLS, WITH THE ABILITY TO MULTITASK AND THRIVE IN A FAST-PACED ENVIRONMENT.
- FAMILIARITY WITH CRM TOOLS (E.G., ZOHO, ZENDESK) IS AN ADVANTAGE.
- FAMILIARITY WITH CALL CENTER SOLUTIONS SUCH AS 3CX IS AN ADVANTAGE.
- FLEXIBILITY TO WORK DURING WEEKENDS OR EVENINGS AS NEEDED.
- IF YOU'RE EXCITED ABOUT THIS OPPORTUNITY & WANT TO BE PART OF A GROWING BRAND, APPLY NOW!
