Technical Customer Support Representative - Work From Home
Customer Service / Public Relations / Call Center
About the Employer
Job Description
Technical Customer Support Representative
Work From Home
SkyNetHosting.Net Inc is searching for exceptional Technical Customer Support Heroes to join our growing work-from-home team! In this exciting role, you'll be the first line of defense, providing exceptional support to our valued customers experiencing customer care and technical difficulties with their web hosting services delivering top-notch web hosting solutions coupled with unparalleled customer support.
Key Responsibilities:
Provide prompt and courteous customer care and basic technical support to customers via tickets & live chat, troubleshooting issues such as regarding client websites, email etc. Resolve customer care and basic technical issues efficiently, ensuring minimal downtime and maximum customer satisfaction. Collaborate closely with other team members to escalate complex issues and follow up on resolutions. Assist customers with domain registrations, SSL and websites. Continuously expand your technical knowledge and stay updated on industry trends to better serve our customers.
Requirements:
Proven experience in a technical support role, preferably in the web hosting industry. Possess a solid understanding of websites, concepts, domain names, email. Understanding of web hosting technologies, including cPanel, DNS management, FTP, MySQL, PHP, and WordPress would be an added advantage.
- Excellent communication skills with the ability to explain technical concepts clearly and effectively to customers of varying backgrounds.
Ability to multitask and prioritize workload in a fast-paced environment. Proficiency in troubleshooting and problem-solving, with a keen attention to detail. Self-motivated and proactive with a passion for delivering exceptional customer service. Reliable internet connection and comfortable working from a remote location.
Are you ready to become a Technical Customer Support? If you're a person with a passion for helping others, we encourage you to apply! Visit our careers page at https://skynethosting.net/jobs.htm and submit your application today! under Technical Support. Additionally, kindly forward the same application via WhatsApp to 0785 293 293. If your candidacy advances to the shortlisting stage, we will contact you to schedule a formal appointment.
SkyNetHosting
