Senior Banking Assistant - Client Services (Payments & Cash Management Unit)
Banking / Insurance / Financial Services
About the Employer
Job Description
Senior Banking Assistant
Client Services
(Payments & Cash Management Unit)
DO YOU EMBRACE
PERSEVERANCE, DISPLAY
RESILIENCE, AND BELIEVE THAT COLLECTIVELY
we can foster growth and progress together?
DFCC BANK
Keep Growing
You should ideally,
possess experience in branch banking operations and exposure to Payments & Cash Management will be a definite advantage part qualification in Business Management / Marketing/banking will be an added advantage
have excellent communication and presentation skills
be computer literate
be flexible in work hours based on business needs
be willing to travel to visit customers as and when required
You will be responsible for;
being the single point of contact for branch customers who use bank's internal applications (iConnect Lite version) retaining and making incremental business within the portfolio.
assisting the Head of Client Services to respond within agreed time-lines to issues raised by Audit and external regulators
maintain awareness of operational risk and minimize the likelihood of it occurring including its identification and reporting to the Head of Client Services
provide statistics on customer satisfaction to the Head of Client Services
identify client need gaps and recommend solutions along with the Head of Client Services
cross selling PCM/ other bank's products and generating referral to personal banking and other avenues providing superior service support for all PCM solutions.
A competitive remuneration package and other fringe benefits as well as structured career advancement opportunities and extensive training are on offer for the chosen candidate.
We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency irrespective of other characteristics that make our employees unique.
Any form of canvassing is discouraged. Correspondence will only be with the short-listed candidates.
Please apply via e-mail by sending an updated CV or a DFCC Bank application form which could be downloaded from our website to [email protected] with the post applied for in the subject
by 29th January 2024.
Chief Human Resource Officer,
DFCC Bank PLC,
73/5 Galle Road,
Colombo 03
website - www.dfcc.lk
