Deputy Customer Service Manager
Customer Service / Public Relations / Call Center
About the Employer
Job Description
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AMSAFE BRIDPORT Deputy Customer Service Manager
Vice Manager
AmSafe Bridport is the global leader in safety restraint products for the aerospace and defense sectors. Since 2001, our presence in Sri Lanka has been instrumental in delivering cutting-edge solutions to these industries. From our main factory in Wathupitiwala - Export Processing Zone, we supply a significant portion of the global aviation market with our top-tier products. With manufacturing operations and service facilities spanning the globe, we uphold a steadfast commitment to quality, innovation, and unwavering customer support.
AmSafe Bridport Sri Lanka also provide support services for sales, finance, engineering, procurement and IT sectors within the Group. Join us in shaping the future of aviation safety and security.
The Role:
This is a diverse role which will require you to proactively lead a Sales Administration team supporting both local and global business units with a high level of customer service.
Responsibilities Include:
- Ensure business objectives' success through the team for service quality, response times, and building good customer relations.
- Act as liaison between global business units and interpreting their needs into operational requirements.
Efficient production planning of multiple product lines across facilities, understanding customer and profit implications. Manage inventory in global consignment warehouses, determining optimum control levels and contractual obligations. Prepare diverse sales plans & forecasts, support tender and quotation preparations to win contracts. Monitor and record team performance, provide timely feedback and deploy development plans for subordinates
The Candidate:
Ideally holds an MBA from an accredited university and a Bachelor's Degree in Marketing, Business or Finance disciplines.
- Minimum 10 years of professional experience, with at least 5 years in a leadership role.
- Working experience in a manufacturing environment will be an added advantage.
- Demonstrates good negotiation skills, effective organizing and customer handling abilities
- Possesses high-level leadership, decision-making, and problem-solving skills.
- Excellent communication skills and self-confidence for interfacing with customers and departments in overseas locations.
- Ability to motivate, influence and train people
- High fluency in English (written and verbal) is essential
- Flexibility with working hours to support global operations.
Remuneration:
We offer a competitive remuneration package that is commensurate with your qualifications and experience. At AmSafe Bridport, we recognize and reward talent, dedication and innovation. As you contribute to our success, you'll find ample opportunities for professional growth and development within a dynamic and supportive work environment.
If you believe you possess the skills and attributes required for the Deputy Customer Service Manager role, we invite you to submit your resume indicating the position applied for in the subject line or the top left corner of the envelope. Please include the names and contact numbers of two non-related referees. Your application should reach us within 7 days of this advertisement via email or post to:
Chief Human Resources Officer
AmSafe Global Services (Pvt) Ltd
Wathupitiwala EPZ,
Nittambuwa.
Email: [email protected] Web Site: www.amsafebridport.com
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