Job Description
Sri Lanka's
Best Brand
Wants you !
Vacancy for the position of Customer Support Officer
Singer (Sri Lanka) PLC operates with the vision to be the market leader in elevating and enriching lives in Sri Lanka.
Do you love nothing more than going above and beyond for your customers? Can you handle a high-pressure situation and yet find delight in assisting others? If you are an eager and hardworking individual, who fit this profile, we would love to have you join our team!
Personal Profile
- A minimum of 01 year experience in a similar role.
- Passed G.C.EOrdinary Level with "C" Passes for Mathematics and English.
- Excellent communication and interpersonal skills: "Bi-Lingual" or "Tr-Lingual" will be an added advantage.
- Willing to work 5.5 days a week on a roster basis.
- Problem-solving skills with a customer-centric approach.
- Proficiency in using computer systems and navigating software applications.
Job Profile
- Handle inbound/outbound calls promptly and professionally.
- Address customer inquiries, resolve complaints, and provide accurate information.
- Maintain a high level of customer satisfaction through excellent service.
- Document all interactions and transactions accurately in our system.
- Collaborate with team members and other departments to ensure efficient issue resolution.
What is on Offer
An attractive compensation package with performance-based incentives.
- Opportunities for career growth and professional development within the group.
- A vibrant and inclusive work culture that values teamwork and innovation.
No - 112, Havelock Road, Colombo 05. |
- SLIM-KANTAR PEOPLE'S BRAND OF THE YEAR FOR 17 CONSECUTIVE YEARS'
SINGER
