Job Description
Intrepid
Customer Service Consultant
PERMANENT | FULL TIME | COLOMBO, SRI LANKA
Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel. More than 34 years later, we're proud to be the world's largest travel B Corp with more than 1000 small group trips in over 100 countries! We want to be the best travel company not just in the world, but for the world.
As a Customer Service Consultant you will be responsible for providing the best service to our customers and bringing your unique personality to every customer interaction! You will be the first point of contact for a diverse range of global customers who prefer to use Live Chat to seek information about our trips or need help with their decision making. You will be responsible for booking in our reservation system, maintaining a high degree of accuracy, managing customer bookings during the sales process and ensuring an overall exceptional booking experience with us.
Some of the experience you'll bring with you will include:
- Minimum 2 years' experience in telephone and/or Web based customer service
- Minimum 2 years' Sales and/or Customer Service experience in a Live chat/ecommerce environment is beneficial
- Excellent writing skills and a good commence of correct English grammar, spelling and punctuation
- High standard of customer service skills and the ability to provide professional advice to a wide range of individuals
- High level of accuracy, attention to detail, and effective time management and prioritization skills
- Travel industry course and/or experience within the travel industry preferred
- Experience working with computer-based booking systems
What it's like working for Intrepid:
Our people reflect the diversity of our customers & the communities we visit. Our global team is made up of 58 nationalities across 46 countries, & Intrepid recognizes that diversity makes us a stronger business so we encourage applications from people of all backgrounds!
Work Perks
- Great Place To Work.
- Certified MAY 2023 - MAY 2024
- Flexible work options such as work from home & work from anywhere 4 weeks a year!
- Experience Intrepid with a FREE trip every year, plus an extra week of leave to enjoy it!
- E-learning & professional development, with diverse global career opportunities
- Access to an Employee Assistance Program, a 24/7 service that offers counseling
- Support causes important to you with 20 hours of volunteer leave every year
CIMA Training Partner
- Best Workplaces
- Great Place To Work SRI LANKA 2023
With varying global benefits, flexibility & an incredible work culture, it's no wonder we've been awarded the honor of being a 'Great Place to Work!'
Apply Here
All applications must be submitted through our website above.
