Job Description
Front Office Manager
Company Description
A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people, and stories through personal experiences, and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing, and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales, and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programs of the property, taking personal responsibility for driving upselling and ensuring the team has the most up-to-date knowledge of the property.
Qualifications
- College degree in hotel management or related field
- 2-3 years' experience in a Front Office management role in a reputed 5-star class hotel
- Strong commercial/business acumen
Passion for leadership, a good team player. Fluent in English, both spoken and written, knowing additional languages would be an added qualification. Eye for detail to achieve operational excellence. Excellent guest service skills.
If you are interested in joining our team, CLICK HERE to apply or send your resume to [email protected] on or before 10th May 2024.
LIFE IS A JOURNEY. Visit anantara.com
ANANTARA
MINOR
PEACE HAVEN-TANGALLE
HOTELS
RESORT
