Senior International Customer Service Executive
Customer Service / Public Relations / Call Center
About the Employer
Job Description
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SENIOR INTERNATIONAL CUSTOMER SERVICE EXECUTIVE
GRI is a leading specialty tire producer in Sri Lanka. We have been supplying tires to more than 100 countries worldwide since 2002. GRI has sales offices in the United States, Europe and Australia. We produce high-performance tires for Agriculture, Material Handling, and Construction vehicles.
We are on the lookout for an exceptionally self-motivated and driven individual, with high levels of energy, a deep passion for Talent Development, and above all, the perseverance to win, as Senior International Customer Service Executive.
Responsibilities:
- End-to-End Customer Communication: Act as the primary point of contact for our international customers, and our international sales team providing timely and professional assistance throughout the order fulfillment process.
- Order Management: Coordinate all aspects of order processing, including order entry, confirmation, tracking, and delivery scheduling, to ensure on-time delivery and customer satisfaction.
- Customer Support: Address customer inquiries, concerns, and requests promptly and effectively, providing accurate information and solutions with the ability to think on your feet and be proactive to ensure a positive customer experience.
- Relationship Building: Cultivate strong relationships with international customers, and our global sales team understanding their unique needs and preferences, and proactively seeking opportunities to enhance customer satisfaction and loyalty.
- Collaboration: Work closely with internal teams, including sales, production, logistics, finance, and quality assurance, to coordinate order fulfillment activities and resolve customer complaints and issues efficiently.
- Documentation and Reporting: Maintain accurate records of customer interactions, order status, and shipment details, payments, and generate regular reports to track performance metrics and identify areas for improvement.
Qualifications:
- Bachelor's degree in business administration, Supply Chain Management, or a related field.
- Proven experience of 2 to 3 years in customer service, order management, or related roles, preferably in a manufacturing or distribution environment.
- Excellent communication skills, with fluency in English and proficiency in other languages will be definite plus.
- Strong organizational and problem-solving abilities, with a keen attention to detail and accuracy.
- Ability to multitask and prioritize in a fast-paced, deadline-driven environment.
- Proficiency in Microsoft Office Suite with specific expertise in MS excel and experience with ERP or CRM systems is a plus.
GRI offers a very competitive remuneration and benefits package to the selected candidate.
Please send your CV to [email protected]
Global Rubber Industries (Pvt) Ltd. - 28, Joseph's Lane, Colombo 04, Sri Lanka Tel: +94 11 2598831 www.gritires.com
