Job Description
Sino Lanka
creating lasting impressions
Position Overview:
We are seeking a dynamic and experienced Rooms Division Executive to oversee the Front Office and Housekeeping departments. The Executive will be responsible for ensuring the efficient operation of both departments, maintaining high standards of cleanliness and guest service, and maximizing revenue opportunities. The ideal candidate will have a strong background in hotel operations, excellent leadership skills, and a passion for delivering exceptional guest experiences.
Rooms Division Executive
Key Responsibilities: Front Office:
- Oversee the Front Office operations, including guest check-in/check-out, reservations, concierge services, and guest relations
- Train, mentor, and supervise Front Office staff to ensure excellent customer service and adherence to hotel standards and procedures
- Develop and implement strategies to maximize room revenue, occupancy, and guest satisfaction
- Monitor and analyze Front Office performance metrics, such as average daily rate (ADR), occupancy rate, and revenue per available room (RevPAR)
- Handle guest complaints and resolve issues in a timely and professional manner
- Collaborate with other departments, such as Sales and Marketing, to implement promotional campaigns and packages to drive occupancy and revenue
Housekeeping:
- Oversee the Housekeeping operations, including room cleaning, laundry services, and maintenance of public areas
- Ensure that rooms and public areas are maintained to the highest standards of cleanliness and hygiene
- Develop and implement cleaning schedules and procedures to optimize efficiency and productivity
- Train, mentor, and supervise Housekeeping staff to ensure adherence to cleaning standards and procedures
- Monitor and analyze Housekeeping performance metrics, such as room cleanliness scores and staff productivity
- Coordinate with Maintenance and Engineering departments to address maintenance issues and ensure the upkeep of hotel facilities
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
- Minimum of 4 years of experience in hotel operations, with a focus on Front Office and Housekeeping management
- Strong leadership and team-building skills, with the ability to motivate and inspire staff
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management
- Proficiency in hotel management software and Microsoft Office Suite
- Knowledge of industry trends, best practices, and regulations related to Front Office and Housekeeping operations
An attractive remuneration package will be offered based on the candidate's qualifications and experience, together with a good working environment and great career prospects.
Please forward your detailed CV together with two non-related referees, within 7 days of this advertisement to [email protected]
