Job Description

NOW HIRING

Customer Service Executive

At PAYable (Pvt) Ltd, we are redefining the financial technology landscape by delivering cutting-edge payment solutions that empower businesses and consumers. As a leader in digital transactions, we continue to innovate and expand our reach, shaping the future of seamless financial interactions.

01 ROLE OVERVIEW

Be the front line for PAYable merchants – answering inbound calls, supporting walk-in visitors at our Colombo office, and resolving tickets across digital channels. You'll own each conversation end-to-end, escalate technical issues to the right team, and keep our merchants confident in the platform that powers their business.

02 KEY RESPONSIBILITIES

• Handle inbound and outbound merchant calls with a customer-first mindset.
• Welcome and assist walk-in customers at the PAYable Colombo office.
• Resolve merchant queries across phone, email, and ticketing channels.
• Log every interaction accurately and follow up until each case is closed.
• Escalate technical issues to the right internal team and track resolution.

03 QUALIFICATIONS & TOOLKIT

• Minimum 1 year call centre experience
• Excellent communication skills
• Trilingual (Sinhala / Tamil / English)
• Roster / Shift basis incl. weekends
• Customer service mindset
• Team player attitude
• Basic IT skills
• Knowledge of digital media & mobile apps

NICE TO HAVE

Prior experience in fintech, banking or payment-platform support. Exposure to CRM and ticketing tools (Zendesk, Freshdesk or similar). Additional language skills and a customer-success or hospitality background are a plus.

READY TO BUILD WITH US?

careers@payable.lk

Apply within 14 days. Mention the role in the email subject.

Similar Jobs